Refund policy
You can return or exchange most items within 30 days of your purchase. For our online family, that's 30 days from when your package arrives at your doorstep. Just make sure the items are in their original condition – unworn, unwashed, unused, undamaged, and with all their original tags still attached. We appreciate you keeping them pristine for their next adventure!
How to Initiate a Return or Exchange
Ready to start the process? It's super simple:
1. Reach out to Our Submit Returns portal: fill out the form and submit your returns. Please include your order details and a brief reason for your return or exchange. This helps us help you faster!
2. Proof of Purchase: To ensure a smooth process, please be ready to provide proof of purchase when contacting our support team.
3. Your Free Return Label: Good news! Returns are on us. Once you contact our support team, they'll email you a prepaid return shipping label. Just print it, attach it to your package, and send it our way.
Getting Your Refund
Once we receive your returned item and confirm it meets our return conditions, we'll process your refund. You'll get your money back directly to your original payment method. Please allow a few business days for the refund to reflect in your account, as processing times can vary by bank.
Curious about how your Verrve goodies make their way to you? We've got all the details covered in our dedicated Shipping Policy. There, you'll find information on shipping methods, delivery times, and international shipping options.
Need an Exchange Instead?
If you're looking to swap an item for a different size or color, we're happy to help! Our exchange window is 7 days from your purchase date (or from when your online order was delivered). Just like returns, items must be unworn, unwashed, unused, undamaged, and have all original tags.
To initiate an exchange, please email info@verrve.shop with your order details. Our team will guide you through the process.
Important Things to Note
To keep things fair and clear, here are a few items that are considered FINAL SALE and unfortunately cannot be returned or exchanged:
- Sale & Discounted Items: This includes anything purchased during a sale or with a promotional code
- Gift Cards: These are non-refundable.
- Footwear & Jewelry: For hygiene and safety reasons.
- Leather Items: This covers bags, wallets, and any wearable leather pieces.
- Limited Edition Pieces: If an item is limited edition, we'll clearly mark it in the product description.
A quick heads-up: While returns are free, the original shipping and handling fees from your purchase are non-refundable.
Prefer to Return In-Store?
If you're local, you're welcome to bring your online returns directly to our physical store. Our team there will be happy to assist you!
Got Questions?
Our customer support team is always ready to lend a hand. Don't hesitate to reach out if you have any questions about returns, exchanges, or anything else!
Contact Information
Email: info@verrve.shop
Phone: +1 214-675-9433
Phone: +1 214-675-9433
Visit Us: 8188 Park Ln N #155, Dallas, TX 75231, USA
Business Hours: Monday – Friday: 9:00 AM - 6:00 PM (CST)